Terms of Service

These terms govern your use of CallStation (callstation.app), operated by CompilerFlow. By creating an account you accept them on behalf of yourself and the business you represent.

1. The service

CallStation provides business phone numbers, browser-based calling, internal extensions, warm transfer, conference calls, call recording and an optional CRM, sold as monthly plans or custom bundles.

2. Accounts

• You must be 18+ and able to bind your business.
• Phone numbers are activated only after identity verification (email, mobile and government ID).
• Each user seat is for one person. Keep your login private; only one active session per account is allowed.
• Workspace owners and admins are responsible for the people they invite.

3. Plans, minutes and billing

• Plans are billed monthly in advance through our payment partner, Paddle, which is the merchant of record.
• Each plan includes a monthly pool of minutes shared by your workspace, counted per started minute. Unused plan minutes don't roll over.
• Calls that cost more than a normal US call (for example international or toll-free) use more of the pool, in proportion to their actual carrier cost.
• Calls between your own extensions are free and don't use minutes.
• When minutes run out, outbound calls pause until you buy top-up minutes. Top-up minutes don't expire.
• Our prices are based on our carrier's current rates. If those rates change, our prices may change; we will give notice before a change applies to your next billing period.

4. Call recording

All calls are recorded automatically and kept for 30 days. CallStation does not announce recording. You are solely responsible for giving any notice and obtaining any consent that recording and wiretap laws require in your location and the location of everyone on the call.

5. Emergency calling (US numbers)

• 911 calls from a US number work only after you register an emergency address for that number. Until then, use another phone for emergencies.
• Keep the address current. If you move or use the number elsewhere, update it, or emergency services may be sent to the wrong place.
• Emergency calling depends on your internet connection, power and browser; it won't work if any of these fail.
• We aren't liable for emergency calls that can't be completed or are routed incorrectly because of a missing or wrong address or a connection failure.

6. Acceptable use and zero tolerance for fraud

CallStation strictly prohibits and does not support fraud, scam operations, phishing, robocalls, caller ID spoofing, harassment, or any unlawful calling activity.

You must not use CallStation to:

• Conduct fraudulent schemes, scam calls, identity theft, or deceptive practices.
• Make robocalls, use automated predictive dialers, or send unsolicited marketing calls in violation of telecommunications laws.
• Harass, threaten, or impersonate any individual or business, or spoof caller ID headers.
• Breach any applicable telecommunications regulation, or attempt unauthorized access to other workspaces or carrier infrastructure.

Immediate suspension and blocking: If we identify or reasonably suspect any fraudulent activity, abuse, or violation of these rules, platform administrators have the right to immediately block the user or the entire workspace without prior notice. Blocked users and workspaces are barred from logging in, making or receiving calls, and accessing all services.

No refunds: Any user or workspace blocked or terminated for fraud or policy violations is strictly ineligible for any refund. All subscription fees, number charges, and minute balances are permanently forfeited.

7. Phone numbers

• Numbers are licensed to you while your account is active. You may port a number to another provider.
• After cancellation we keep your numbers for 30 days, then release them; released numbers can't be recovered.

8. Your data

You own your data. You let us host and process it only to provide the service. See our Privacy Policy.

9. Cancellation

You can cancel any time; access continues to the end of the paid period. Refunds are covered by our Refund & Cancellation Policy. We may end the service for a material breach of these terms.

10. Disclaimers and liability

The service is provided "as is". We don't guarantee it will be uninterrupted or that every call will connect or be recorded. To the extent the law allows, we aren't liable for indirect or consequential losses, and our total liability is limited to the fees you paid in the 12 months before the claim. Nothing here limits liability that can't legally be limited.

11. Indemnity

You will cover our costs from claims caused by your calls, your recordings, your content, or your breach of these terms or the law.

12. Governing law and changes

These terms are governed by the laws of England and Wales, without removing consumer protections you have where you live. We will tell you about material changes by email or in the app before they take effect.

Questions: support@callstation.app.