Refund & Cancellation Policy

CallStation is a digital subscription service; nothing is shipped. Payments are processed by Paddle, our merchant of record, and refunds are paid back to your original payment method.

1. Cancelling

Cancel any time by emailing support@callstation.app or through the link on your Paddle receipt. Billing stops immediately and your workspace keeps working until the end of the period you've paid for. Your numbers are kept for 30 days after that, then released.

2. Refunds

• You can request a refund of a standard subscription charge within 14 days of the charge, provided your account remains in good standing.
• Usage is not refundable: minutes already used, top-up minutes (used or unused) and calls to international or premium destinations are deducted from any refund.
• One-time number setup fees are not refundable once the number has been activated.
• Charges older than 14 days are not refundable, except where the law requires.
• Strict zero-refund policy for fraud and violations: CallStation does not support or tolerate fraud. If any user account or entire workspace is blocked, suspended, or terminated by administrators for fraud, deceptive calling, spam, or violation of our Terms of Service, no refunds will be issued under any circumstances. All fees, number charges, and minute balances are permanently forfeited.

3. How to request one

Email support@callstation.app from your account email with the date of the charge. We reply within 2 business days. Approved refunds usually reach you in 5–10 business days, depending on your bank.

4. Changes

Changes to this policy apply to charges made after the new effective date above.